Frequently asked questions
Straight answers about pricing, the trial and how Radeeo fits your station. Anything else, ask us at support@radeeo.com.
What exactly does Radeeo do?
Three things, in a line. Relay brings presenters in: each one streams from OBS with a private key, and Relay can split a clean copy to Mixcloud while forwarding the feed to your playout system. The Airlock protects the combined programme with a broadcast delay, a panic button and automatic dropout cover. And the output grid delivers the protected feed to DAB+, your website player and HLS endpoints you switch on and off yourself. Playout itself stays where it belongs — in your playout system.
Do we need Myriad 6?
Radeeo is built to pair with Myriad 6: Relay hands live presenter feeds into it, and the Airlock takes its programme output. Any playout system that can accept a live stream as a source and hand back a programme feed works the same way. If you're unsure about yours, ask us.
What software do presenters need?
OBS or any similar streaming app, all free. Each presenter gets a private Relay key, so there are no shared passwords and nothing to configure at the studio end. Keys only work for certified presenters — no completed certificate, no key — and a key can be revoked in one click.
How does the Mixcloud split work?
Relay sends an untouched copy of the presenter's own feed to Mixcloud — exactly what left their studio, before any station processing — so the show archives itself while it airs. It's a switch, not a setting: turn it on or off per presenter, even mid-show.
What happens if a presenter's internet dies mid-show?
The Airlock notices within moments and puts your takeover playlist on air, so listeners hear music instead of silence. When the feed returns and stays steady, the show fades back in automatically. Nobody has to race to the desk.
Are safety features ever paid extras?
Never. The Airlock — the broadcast delay, the panic button and automatic dropout protection — ships in full with every installation, on every plan, including the trial. We don't charge extra for the things that keep you safely on air.
Where do the backups go?
To your own storage, every hour. Radeeo speaks the S3 API, so the bucket can be on AWS S3, Cloudflare R2, DigitalOcean Spaces, Backblaze B2 or anything else S3-compatible — your account, your keys. Each upload is checksum-verified and logged, and a fresh installation can rebuild itself from the bucket.
Does show recording cost extra?
No, and it never will. Recording your output for listen-again and compliance is something every licensed broadcaster should do, so it's included free with every Radeeo installation. We won't charge you for keeping the recordings the regulator expects you to keep.
What does Radeeo cost?
One simple price: £20 a month runs your station — Relay keys with certification gating, the full Airlock, the output grid and hourly backups to your own storage. Larger groups, managed hosting and white-label deals are priced on application.
How does the free trial work?
Install Radeeo and it activates itself by logging in online. Every new station gets 30 days of everything, no card required. When the trial ends you pick up the subscription; nothing is deleted in the meantime.
Do you provide the DAB multiplex?
No. You arrange carriage with a multiplex operator (and hold your own Ofcom licence); Radeeo produces exactly the feed your operator needs. If your carriage is with an operator like Maxxwave, it's plug and play.
Where does our data live?
In your own installation. Every station runs its own self-contained copy of Radeeo, on your hardware or ours, and backups go to a bucket you own. There is no shared platform holding your output, your logs or your listener data.
Can we run Radeeo under our own brand?
Yes. Private licences and white-label deals are the same product, not a special build, so multiplex operators and networks can offer Radeeo as their own. Ask us at support@radeeo.com.